Getting your FK Irons machine serviced in the UK and Europe has never been easier thanks to a collaborative effort between FK Irons and Killer Ink!

Here’s how to get your machine serviced at Service Centres in the UK and Netherlands:

• Go to FK Irons’ Servicing page
• Fill out the Service Request Form and click submit
• Wait for an email containing your Return Authorisation Number (RA#)
• Securely package your machine
• Ship package to the Service Centre address provided in your email
• We recommend you use UPS or FedEx where possible
• If you are within your warranty, shipping costs are covered. If outside warranty, only the shipping to the Service Centre must be paid

Is my machine in warranty?

All FK Irons machines come with a two-year manufacturer’s warranty from the date of purchase – so dig out your receipts to find out if you’re within the right time frame.

What could void my warranty?

The warranty covers manufacturer’s defects, but not the following:

• If the machine shows signs of being dropped
• If ink or liquid has penetrated the electrical components
• If the machine has been tampered with
• If you’ve replaced any internal parts on your own

Can I service my machine outside of warranty?

Yes! Even if it’s been more than two years since you bought your machine, you can still send it in for servicing, and you’ll only need to pay for shipping to the Service Centre.

How long will servicing take?

The FK Irons Service Centres have a turnaround of up to 5 business days, plus return shipping, so you’ll have your machine back and ready to work in no time!

Can I buy replacement parts?

You sure can! Visit the FK Irons Replacement Page to look for the part you need. If it isn’t there, that means the part isn’t available for sale, and you’ll need to send your machine to the Service Centre for us to replace the part.

Can you help me out with something?

Always. Get in touch with us at [email protected] and we’ll see how we can help, or go straight to the FK Irons service team at [email protected].